Frequently Asked Questions
1. Can you tell me about your company?
MERS LLC is a registered company in the United States. The company’s mission is to enhance the quality of the communication and dissemination of scientific research findings in the world. MERS LLC is founded by a group of top researchers with significant research, publication, and scientific editorial experience. All of the founders hold Ph.D. degrees from recognized US universities and have collaborated with many scholarly journals from different international publishers. Our company formed to provide extensive top quality peer review and editing services to the global research community.
2. How is MERS different from others?
MERS is founded and managed by top researchers with significant knowledge and experience in different facets of the scholarly publishing process from research ideation to editorial services.
MERS works with the best minds in the areas of scientific research and scholarly publishing. We have set strict criteria to hire our scientific reviewers and language editors (see the minimum requirements in the careers section). The candidates who meet all of these requirements are further evaluated using a series of rigorous tests. Only the very top performers will be invited to join the MERS network. In addition, the quality of their reviews and reports are examined constantly by our team of senior editors, and their peers in their fields. Therefore, you will receive the highest possible quality from the peer review.
We are 100% concentrated on and dedicated to the area of scientific manuscript peer review and editing (including free support services). We don’t provide other related services, such as resume editing and proofreading, to be able to effectively serve only our specific audience, the research authors and publishers.
Finally, we offer affordable services with additional generous discounts to remove every barrier from your way to get published!
3. How can I select the right journal peer reviewers and editors?
The three most important factors to choose the right service provider are the quality, time, and cost of the technical review and language editing services. Contact different service providers, and ask about their pricing plans, turnaround times, and the quality of their reviews. Do not rely only on online reviews, testimonials, or posted samples. To examine the quality, always make sure to ask for a free detailed review and edit of a section of your manuscript. Our recommendation is to ask for an in-depth review of your manuscript’s abstract, and then make an educated decision about the quality and suitability of their services for your requirements. At MERS we are proud to offer you an absolutely free no-commitment scientific review and edit of your manuscript’s abstract.
4. How do you maintain the quality of your reviews?
We have several layers of quality control in place to assure your manuscripts receive the highest level of consideration. Here is how our quality control works: After the first round of review is completed by an experienced reviewer; our team of senior editors carefully examines the report. If necessary, the main reviewer will be requested to further revise the report. Then the revised report will be further examined by another reviewer in the field. Finally, it will be resent to the teams of senior editors for final recommendations and approval.
5. What additional services are available?
We provide a wide range of secondary services to cover all aspects of getting your research published. These services cover manuscript preparation (e.g., word reduction, and formatting), manuscript submission (e.g., journal selection and submission), and post-submission (e.g., journal comment review and response). Depending on your selected plan some or all of these secondary services will be provided at no additional cost. For further details, see our different plans on the pricing page.
6. What if I need further assistance after receiving my review reports?
We will keep supporting you until your research is published! You can make unlimited queries through email, and our support and editorial teams will always strive to help you with any questions or concerns you might have.
7. What about your success rate? Do you guarantee that my paper will be published?
Although we cannot guarantee that your paper will be published in a specific journal or conference proceedings, we can assure you that your original manuscript will be significantly improved after using our services.
Not only our editors have published in the most respected journals of their fields, but they have also helped hundreds of other researchers to get their articles published. Our editors have worked in the scholarly publishing industry at different levels from being authors to reviewers, to senior editors. Therefore, they precisely know how a research paper should be written and what journal editors look for in research manuscripts.
8. I have more than one manuscript, will you offer additional discounts?
Absolutely, let’s get in touch to discuss your requirements thoroughly.
9. What payment methods do you accept?
We accept all major debit and credit cards as well as PayPal and check. You can always make payments on our secure payment page or contact us about other options.
10. What is your refund policy?
If you request for a refund within 48 hours of making a payment, we will refund 90% of the paid amount (10% will be deducted to cover the processing fees).
11. I am a publisher, can MERS help?
Absolutely! We provide extensive peer review services to individual journals, conferences, and publishing companies. Please contact us for further information.